The House of Addoinida
By accessing, browsing or using the Website, or by placing an order through the Website, you agree to be bound by these Terms & Conditions, our Privacy Policy and any other policies expressly incorporated into these Terms.
If you do not agree with these Terms, please do not use the Website or place an order.
1. ABOUT ADDO
Brand Name: ADDO
Registered/Business Address:
Website: _______________________
Email:
Customer Care:
For the purposes of these Terms, “ADDO”, “we”, “us” and “our” refer to ADDO
handbags and the applicable legal entity operating the Website.
2. ELIGIBILITY TO USE THE WEBSITE
If you are under the age of 18, you may use the Website only with the involvement, supervision and consent of a parent or legal guardian, where required by law.
By placing an order, you represent that the information provided by you is accurate and that you have the legal capacity to enter into the transaction.
3. ACCEPTANCE OF TERMS
2. Information We Do Not Collect
ADDO does not ordinarily collect or retain:
Complete debit/credit card numbers
Card CVV
UPI PIN
Net-banking password
One-Time Password (OTP)
Other confidential payment credentials.
Such information is entered directly into the secure environment of the applicable
payment provider.No ADDO employee, representative or customer-support person will ask you to share your UPI PIN, OTP, CVV or complete banking password.
If anyone claiming to represent ADDO asks for such information, do not share it and
contact us immediately.
4. PRODUCT INFORMATION
– Colours may appear differently depending on your device or screen;
– Minor variations may occur due to manufacturing or finishing processes;
– Handcrafted or individually finished products may have natural variations;
– Product images may contain styling accessories that are not included with the product unless expressly stated.
Such minor variations do not necessarily constitute a defect.
If there is a material discrepancy between the product received and the product description, please contact us in accordance with our return/complaint procedure.
5. PRODUCT AVAILABILITY
We reserve the right to:
– Limit quantities;
– Discontinue products;
– Modify product specifications;
– Correct inventory errors; or
– Temporarily suspend availability.
If an item becomes unavailable after you have placed an order, we will inform you and provide an appropriate resolution, which may include cancellation and refund where applicable.
6. PRICES
The applicable price will be the price displayed at the time the order is placed.
Prices may change from time to time without prior notice, but such changes will not affect an order that has already been accepted, except where required to correct an obvious pricing or technical error.
Where applicable, prices will include or separately identify applicable taxes as required by law.
7. MRP, TAXES AND OTHER CHARGES
Any delivery, shipping, handling or other applicable charges will be displayed before completion of the order.
8. ORDER PLACEMENT
– Name:
– Mobile number:
– Email address:
– Billing address:
– Shipping address:
– Payment information: and
– Other information reasonably required to process the order: You are responsible for ensuring that all information provided is accurate and complete.
ADDO shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.
9. ORDER CONFIRMATION
An order acknowledgement does not necessarily mean that the order has been finally accepted.
An order may be subject to verification, availability and payment confirmation.
ADDO reserves the right to cancel an order in circumstances including:
– Product unavailability;
– Pricing or listing errors;
– Suspected fraudulent transactions;
– Duplicate orders;
– Incorrect product information;
– Delivery restrictions;
– Technical errors; or
– Other circumstances permitted by law.
If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable law and payment-provider processes.
10. PAYMENT
– Credit cards;
– Debit cards;
– UPI;
– Net banking;
– Wallets;
– Other payment methods made available on the Website.
Payment information may be processed by third-party payment providers. ADDO does not ordinarily store complete card numbers, CVV numbers or banking passwords.
You agree to provide valid and authorised payment information.
11. FRAUD PREVENTION
Where an order is reasonably suspected to be fraudulent or unauthorised, we may:
– Hold the order for verification;
– Request additional information;
– Cancel the order; or
– Take other lawful measures.
Nothing in this clause limits any consumer rights available under applicable law.
12. SHIPPING AND DELIVERY
We endeavour to dispatch orders within the estimated timeframe displayed on the
Website or communicated at the time of purchase.
Delivery timelines are estimates and may vary because of:
– Location;
– Courier availability;
– Weather;
– Public holidays;
– Logistics disruptions;
– Natural events;
– Government restrictions;
– Incorrect address information;
– Customer unavailability; or
– Other circumstances beyond our reasonable control.
Once an order has been handed over to the delivery partner, tracking information
may be provided where available.
13. DELIVERY ADDRESS
– Incorrect address;
– Incomplete address;
– Incorrect contact details;
– Recipient unavailable;
– Refusal to accept delivery; or
– Repeated failed delivery attempts,
additional delivery charges or other consequences may apply where permitted by law and as communicated to you.
14. DELIVERY INSPECTION
Customers are encouraged to inspect the package and product promptly after
delivery.
If the package appears materially damaged, tampered with or contains the wrong
product, please:
1. Take clear photographs/videos of the package;
2. Retain the original packaging;
3. Contact ADDO customer support promptly; and
4. Provide the requested order and delivery information.
This assists us in investigating delivery-related complaints.
Failure to inspect the package immediately will not, by itself, remove any mandatory
statutory rights available to the consumer.
15. RETURNS AND EXCHANGES
Returns and exchanges will be governed by the ADDO Policy published on the
Website.
Unless otherwise stated for a particular product, products may be eligible for return
or exchange subject to:
– Applicable return window;
– Product condition;
– Original packaging;
– Tags and accessories;
– Proof of purchase; and
– Other conditions stated in the Returns & Exchange Policy.
Products that have been used, damaged, altered, washed, stained or otherwise
handled in a manner inconsistent with reasonable inspection may not qualify for
return or exchange, subject to applicable consumer law.
16. NON-RETURNABLE PRODUCTS
Any such exclusion will be displayed on the relevant product page or applicable policy.
Nothing in this clause is intended to exclude rights available to consumers where a product is defective, damaged, misrepresented or otherwise covered by mandatory consumer-protection law.
17. WRONG, DAMAGED OR DEFECTIVE PRODUCT
If you receive:
– A wrong product;
– A damaged product;
– A materially defective product; or
– A product materially different from what was ordered,
please contact ADDO customer support as soon as reasonably possible.
We may request photographs, videos, packaging information, order details or other
reasonable evidence to investigate the complaint.
Depending on the circumstances and applicable law, the resolution may include:
– Replacement;
– Exchange;
– Repair, where applicable;
– Refund; or
– Another appropriate remedy.
18. REFUNDS
The time taken for the refund to reflect in your account may depend on: – Payment provider;
– Bank;
– Card issuer;
– UPI provider; or
– Other financial intermediary.
ADDO is not responsible for delays caused solely by third-party payment providers or banks.
19. CANCELLATION OF ORDERS
Once an order has been dispatched, cancellation may not be possible and the applicable return procedure may apply.
Where cancellation is permitted after payment, the eligible amount will be refunded in accordance with applicable policy and law.
20. PROMOTIONAL OFFERS AND DISCOUNTS
From time to time, ADDO may provide:
– Promotional offers;
– Discount codes;
– Sale prices;
– Loyalty benefits;
– Limited-period offers;
– Bundles; or
– Other promotional campaigns.
Each promotion may have separate terms regarding:
– Validity;
– Eligible products;
– Minimum order value;
– Maximum discount;
– Usage limits;
– Combining offers; and
– Other conditions.
Unless expressly stated otherwise, promotional offers cannot be exchanged for
cash.
ADDO reserves the right to withdraw or modify a promotion where permitted by law.
21. GIFT CARDS, VOUCHERS AND COUPONS
Coupons may be:
– Non-transferable; – Limited to specified products;
– Subject to expiry;
– Limited to one use per customer; or
– Subject to minimum purchase requirements.
Fraudulent or unauthorised use may result in cancellation.
22. INTELLECTUAL PROPERTY
All content on the Website, including:
– ADDO name and logo;
– Product photographs;
– Product designs;
– Graphics;
– Text;
– Videos;
– Marketing material;
– Website layout;
– Icons;
– Product descriptions;
– Branding;
– Trademarks and service marks,
is owned by or licensed to ADDO or its relevant rights holders and is protected under
applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or
otherwise use ADDO content without prior written permission, except where
permitted by law.
23. PRODUCT DESIGNS AND BRAND CONTENT
Nothing in these Terms transfers any intellectual-property rights to you.
24. USER REVIEWS AND CONTENT
Where the Website permits reviews, photographs, comments, testimonials or other
user-generated content, you agree that:
– The content must be truthful and based on your genuine experience;
– You must not submit unlawful, defamatory, abusive or misleading content;
– You must not impersonate another person;
– You must not upload content that infringes another person's intellectual-property or
privacy rights;
– You must not use reviews to promote competing commercial products without
authorisation.
By submitting content, you grant ADDO a non-exclusive, royalty-free, worldwide
licence to use, reproduce, display and publish the submitted content for legitimate
business, marketing and promotional purposes, subject to applicable law and any
rights you retain.
ADDO may remove content that violates these Terms or applicable law.
25. PROHIBITED USE
You must not use the Website to:
– Commit or facilitate unlawful activity;
– Attempt unauthorised access;
– Introduce malicious software;
– Interfere with website security;
– Scrape or systematically copy website content without permission;
– Use automated systems in a manner that disrupts the Website;
– Conduct fraudulent transactions;
– Impersonate another person;
– Submit false information;
– Infringe intellectual-property rights;
– Harass or abuse our personnel or other users; or
– Circumvent promotional, security or purchasing restrictions.
26. THIRD-PARTY SERVICES
– Payment gateways;
– Logistics providers;
– Hosting providers;
– Analytics providers;
– Advertising platforms;
– Social-media platforms;
– Customer-support tools.
Third-party services may have their own terms and privacy policies.
ADDO is not responsible for the independent acts, omissions or policies of third- party providers except to the extent required by applicable law.
27. WEBSITE AVAILABILITY
However, the Website may occasionally be unavailable because of:
– Maintenance;
– Technical issues;
– Updates;
– Cybersecurity incidents;
– Server problems;
– Internet or telecommunications failures; or
– Circumstances beyond our reasonable control.
We do not guarantee uninterrupted or error-free access.
28. ACCURACY OF INFORMATION
We make reasonable efforts to keep Website information accurate and current.
However, occasional typographical, technical, inventory, pricing or other errors may
occur.
Where permitted by law, ADDO may correct such errors and take appropriate action
concerning affected orders.
Nothing in this clause limits mandatory consumer rights.
29. DISCLAIMER
ADDO does not guarantee that:
– The Website will always be uninterrupted;
– All information will always be error-free;
– The Website will be free from technical vulnerabilities; or
– Every product will be available at all times.
This disclaimer does not exclude or limit warranties, guarantees or consumer rights that cannot legally be excluded.
30. LIMITATION OF LIABILITY
However, nothing in these Terms shall:
– Exclude liability that cannot legally be excluded;
– Limit statutory consumer rights;
– Exclude liability for fraud or wilful misconduct where such exclusion is prohibited by law; or
– Prevent a consumer from exercising rights available under applicable law.
31. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold ADDO
and its officers, employees, representatives and service providers harmless from
claims, losses, liabilities or expenses arising from your:
– Violation of these Terms;
– Fraudulent or unlawful use of the Website;
– Misuse of the Website;
– Infringement of third-party rights; or
– Submission of unlawful or infringing content.
This clause shall not apply to the extent that the claim arises from ADDO own
unlawful conduct or from circumstances where such indemnification is prohibited by
law.
32. FORCE MAJEURE
ADDO shall not be responsible for delay or failure to perform an obligation where
such delay or failure results from circumstances beyond reasonable control,
including:
– Natural disasters;
– Flood;
– Fire;
– Epidemic or pandemic;
– War;
– Terrorism;
– Civil disturbance;
– Government restrictions;
– Strikes;
– Transport disruption;
– Internet or telecommunications failure;
– Cyber incidents; or
– Other events beyond reasonable control.
Where reasonably possible, ADDO will take appropriate steps to minimise the impact
of such events.
33. PRIVACY AND PERSONAL DATA
Your use of the Website is also governed by our Privacy Policy.
Our Privacy Policy explains how ADDO collects, uses, stores, shares and protects
personal data.
Where applicable, personal-data processing will be carried out in accordance with
Indian data-protection law, including the Digital Personal Data Protection Act, 2023
and the Digital Personal Data Protection Rules, 2025, subject to their respective
commencement and applicability.
34. CONSUMER PROTECTION
ADDO will comply with applicable consumer-protection requirements, including applicable provisions of the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments, and other applicable rules, regulations and directions.
The Department of Consumer Affairs currently lists the Consumer Protection (E- Commerce) Rules and the 2026 amendment rules among the applicable e- commerce regulatory framework.
Where a provision of these Terms conflicts with a mandatory statutory consumer right, the mandatory statutory provision will prevail.
35. GRIEVANCE REDRESSAL
If you have a complaint relating to an order, product, service or Website, please
contact:
Grievance Officer:_______________________
Designation: Grievance Officer
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Address]
We will endeavour to acknowledge and address complaints within the timelines
prescribed under applicable law.
For privacy/data-protection complaints, please refer to the contact mechanism
specified in the ADDO Privacy Policy.
36. CONSUMER DISPUTES
Nothing in these Terms prevents a consumer from exercising rights or remedies
available under applicable consumer-protection legislation.
Where a dispute cannot be resolved directly through customer support, the parties
may pursue remedies available under applicable law, including before an appropriate
Consumer Commission or other competent authority.
37. GOVERNING LAW
These Terms shall be governed by the laws of India.
Subject to mandatory consumer rights and applicable law, courts/tribunals having
appropriate jurisdiction in [Insert City, State] shall have jurisdiction over disputes
arising from these Terms.
Nothing in this clause is intended to deprive a consumer of any jurisdiction or remedy
that cannot lawfully be excluded.
38. SEVERABILITY
39. WAIVER
40. ASSIGNMENT
41. CHANGES TO THESE TERMS
ADDO may update these Terms from time to time to reflect:
– Changes in our products or services;
– Changes in technology;
– Changes in business practices;
– Changes in applicable law;
– Regulatory requirements; or
– Changes to our policies.
The updated Terms will be published on the Website with a revised “Last Updated”
date.
Where required by law, appropriate notice will be provided.
Your continued use of the Website after the updated Terms become effective
constitutes acceptance of the revised Terms, subject to applicable law.
42. ENTIRE AGREEMENT
43. CONTACT INFORMATION
ADDO handbags
Registered/Business Address: [Insert Address]
Website: [Insert Website]
Email: [Insert Email]
Customer Care: [Insert Phone/WhatsApp]
44. ACKNOWLEDGEMENT
By using the ADDO Website or placing an order, you acknowledge that:
– You have read these Terms & Conditions;
– You understand the terms applicable to your purchase;
– You have had reasonable opportunity to review the applicable policies;
– You agree to comply with these Terms; and
– You understand that mandatory consumer rights under applicable Indian law
remain unaffected.
Thank you for choosing ADDO handbags.